1) What kind of products can be ordered in iGift?
2) What we should do if we cannot find our garment style in existing choices in iGift?
3) Any special offer provided?
4) What information should be provided to iGift for quotation?
5) Why there is no immediate reply after we have sent the quotation enquiry?
Q: 1) What kind of products can be ordered in iGift?
A: iGift produces different kinds of products, mainly T-shirt, Polo shirt, sportswear, sweater, jacket, zip-up, vest, vest jacket, windbreaker, zip-up sweater, towel, shorts, pants, causal bottoms, sports bottoms, company uniform, aprons, caps, etc. You may visit www.igift.hk for more details.
Q: 2) What we should do if we cannot find a suitable garment style in existing choices provided by iGift?A: Customers can provide artwork or actual sample to us, we can check with factory if it is feasible to do and provide corresponding quotation. Sample can be made for customers’ approval, but pattern and sample fee may be included.
Q: 3) Any special offer provided?
A: Promotional products and coupon will be offered periodically, you can contact iGift staffs for more details. Discount is given in different seasons (such as ocamp or graduation period). 5% discount will be given if iGift logo is printed on sleeves of T-shirt or jacket. If order quantity is large, for example T-shirt for some promotional activities with limited budgets, please either email to sales@igift.hk or contact Mr. Wong in iGift by phone.
Q: 4) What information should be provided to iGift for quotation?
A: Garment involves different styles and designs, fabric selection, logo design and logo printing methods are different. With more detailed information are provided, iGift could feedback the quotation within a shorter time. Information below could facilitate our quotations.
4a. Garment style: For example, place order for T-shirt, polo shirt, jacket, windbreaker, zip-up or customized uniform. Clients can refer to “Product” in www.igift.hk for reference, or visit iGift to see the actual sample before ordering.
4b. If clients order specific style uniform, it is recommended to provide actual sample and pattern. It is easier if we show the actual sample to factory and check if it is feasible to produce and then provide quotation. For specific garment style which iGift did not produce before, we may not be able to quote in a short time as we have to discuss with factory about the production feasibility and check out the production costs.
4c. Clients should provide detailed criteria for making the logo. For example, using the most common method - screen print, as only one color is available on one film, different films are needed for each color, and thus unit price varies according to the number of color involved. So, clients have to inform the number of color for the logo in quotation. Besides, Off-set
print is used if pictures or color gradient effect is involved. However, embroidery is not applicable in detailed, complicated, or loose logo. iGift can provide quotation easily if clients know which type the logo belongs to and then inform us the details.
4d. Provide order quantity, since production involved wastage and fixed costs wastage and fixed cost is relatively high if order quantity is small, unit price thus increases. Minimum order quantity in iGift is in general is 20 pieces, it varies depending on style and fabric used.
4e. Lead time, general lead time is around 2-3 weeks for basic styles (e.g. T-shirt in one color, vest, Polo-shirt, etc) while 4-5 weeks is needed for complicated styles (e.g. windbreaker, zip-up, jacket, company uniform, specific uniform, etc). Lead time varies with the actual production loading and production capacity in factory. For example, it takes a longer lead time in peak season as the production line in factory is fully occupied. Besides, iGift provides shorter lead time for urgent orders, but surcharge is included (~10-20% more wiil be added on top of the order amount) as overtime work is involved in production. However, there is possibility that we cannot take such quick order if production is overloaded, please contact iGift staff first before placing an order.
4f. Size selection varies with the order quantity. Clients can refer to “Size Spec” in our website , size specification for different garment styles and size selection can be found. Surcharge of HKD300 will be included if clients have to use their own size specification (depends on style as new marker has to be made). If clients want to have additional size selection, surcharge is HKD100/ size in general.
Q: 5.Why there is no immediate reply after we have sent the quotation enquiry?
A: We will provide quotation within 24 hours in normal cases, several reasons involved if you cannot receive our reply:
a) Incorrect email address is given when filling in the online quotation enquiry form. Please make sure email address provided is correct.
b) Information provided is not sufficient for us to make the quotation.
c) If your enquiry is made through some free email domains (e.g. yahoo, gmail, hotmail, msn, etc), please check if our reply is sent to your junk mail box, as email system for these email domains may direct emails with attachment to junk mail box.
d) Error for email system. We may not receive your email enquiry if server problem found from Internet service provider.
*Please contact us directly by phone if you cannot receive our reply.
