服務及免責條款-
Terms and Conditions:
1) Returns and Refunds
1.1 Customers are required to check carefully for the quantity and quality of goods received, return will not be accepted after customers’ acceptance of goods.
1.2 In case of reproduction is necessary, only same products can be returned in any circumstances, no refund nor change of products would be accepted.
1.3 Should customer wish to return any flawed product, all requests must be made within 3 days, and all returned goods must be in good conditions and descriptions. Otherwise, no refund shall be issued.
1.4 Refund shall be paid by cheque payment only.
1.5 For any order claim, Dragon Uniform Pte Ltd will only reproduce the order or refund the relevant amount.
1.6 Dragon Uniform Pte Ltd stores up any goods that are overdue & stored in our office / warehouse for 14 days or above after agreed delivery date will result in storage charge of 1% of the total order amount per week.
1.7 Dragon Uniform Pte Ltd withholds the right to destroy any finished goods which are not picked up within 60 days after completion of production; Dragon Uniform Pte Ltd would not be responsible for any loss that caused; In such circumstances, any deposit nor pre-payment will be refunded, and Dragon Uniform Pte Ltd withholds the rights to request for the remaining amount or value of the goods.
2) Product Details
2.1 Small discrepancies in regards to quality, color, shape, processing, width, weight, design and features that are deemed as unavoidable due to technical reasons are not liable for claims under the warranty.
2.2 If customer provided any products that may involve defamation, invasion of privacy, counterfeit, intellectual property infringement, currency, bank note or breaching of laws, Dragon Uniform Pte Ltd reserves the right to refuse the production.
2.3 Dragon Uniform Pte Ltd withholds the right to make the final decision on producing of any materials received from customer.
3) Delivery & Delay in delivery
3.1 Deliveries that had not been shipped out are not liable for any claims or compensation on behalf of Customer. In an event where it is impossible to deliver on time due to unforeseen calamities, Dragon Uniform Pte Ltd is fully entitled to postpone the deadline of the delivery or to withdraw from the contract. If so, customer may demand compensation for non-fulfillment.
3.2 Dragon Uniform Pte Ltd agrees to deliver the goods to buyer at stated time and destination through an arranged delivery service.
3.3 Customer is liable all risks once the goods are transferred to the delivery service.
3.4 All freight, express and delivery charges shall be paid as a separate item by the Customer and shall not be subject to any discount. In such event, shipments will be considered as accepted by Customer upon delivery, unless rejected by Customer.
3.5 Please inform our company the shipment method of the order before order confirmation if the order needs to transfer to other places apart from Singapore. Garment may occur unexpected physical and chemical reaction during the transportation duration. Dragon Uniform Pte Ltd is not liable to the potential claims caused by the above reasons and conditions if the shipment method is not clearly mentioned before the order confirmation.
3.6 Please inform our company the destination of the use of the garment if it is not used in Singapore. The regulation related to restricted substance, packing requirement, quality requirement and care label instruction rule vary in different countries. Any orders without notification are presumed to be used in Singapore. And, the regulation and the requirements mentioned above would follow the standard and general practice in Singapore. And Dragon Uniform Pte Ltd is not liable to the potential claims caused by the above reasons and conditions if the destination is not clearly mentioned before the order confirmation.
3.7 Please inform our company the storage duration if the garment is stored more than 7 days. Garment may occur unexpected physical and chemical reaction during storage. Dragon Uniform Pte Ltd is not liable to the potential claims caused by the above reason and condition if the storage duration is not clearly mentioned before the order confirmation.
If the storage duration is more than 7 days, please make sure the temperature is less than 25 degree and the relative humidity is less than 70% relative respectively. And, please make sure the packing of the garment is in same condition of what Dragon Uniform Pte Ltd delivers. Garment may facilitate unexpected physical and chemical reaction during different storage climate condition that causes quality issue.
Our Company shall start providing the goods on the date specified and under the provisions specified in the invoice and may, if the Contract stipulates, include the provision of goods by installments in which your company may render a separate invoice in respect of each such installment. The time period between the first and the final installment delivery not to exceed sixty (60) days if delivery schedules are not specified. If our company exercises its right to provide goods in accordance with installment schedule or to make deliveries in accordance with separated delivery schedules, then any delay in the provision of such deliveries and or the provision of services shall not entitle the Buyer to reject the Contract or the delivery/service of any other installment or to withhold payment in respect of any installment previously delivered/serviced. Unless otherwise agreed in writing, our company shall be entitled to invoice the Customer for the Goods or Services or any installment thereof on or at any time after:
Delivery of the Goods or any installment there of; or our company has notified the Customer that the Goods are ready for collection; or
Our company has tendered delivery of the Goods. If the invoice is to be fulfilled in separate installment s, payment of each installment, delivery, or part shall be as if the same constituted a separate contract. However, in the event of our company accepting payment by installment s any delay in the receipt by the Supplier shall, without prejudice to any other right, forthwith entitle the Supplier to the whole of the outstanding Contract sum and our company shall be entitled to suspend any further deliveries of Goods or performance of Services.
4) Dragon Uniform Pte Ltd’s Liability
4.1 Dragon Uniform Pte Ltd is not liable for any loss or damage arising out of circumstances beyond Dragon Uniform Pte Ltd’s control. These include but are not limited to: Natural catastrophes such as earthquakes, cyclones, storms, war or plane crash; any defect or characteristic related to the nature of the Shipment, even if known to Dragon Uniform Pte Ltd; riot or civil commotion, any act or omission by a person not employed or contracted by Dragon Uniform Pte Ltd e.g. Shipper, Receiver, third party, customs or other government official; industrial action; and other damages that include electrical or magnetic damages.
4.2 Dragon Uniform Pte Ltd’s contract with the shipper is on the basis that Dragon Uniform Pte Ltd’s liability is strictly limited to direct loss only. All other types of losses are excluded (including but not limited to lost profits, income, interest and future business), whether how such lost is incurred.
4.3 Dragon Uniform Pte Ltd’s liability in respect of any one Shipment transported is limited to its actual cash value and shall not exceed the order amount.
5) Copyright Protection
5.1 Customers guarantee that the printing content does not include any production matter without authorization of the copyright holder text, images, designs, trademarks, currency and bank note or any of the copyrighted work; customers need to ensure the content will not infringe any third party rights, including copyright, trademark, publicity, privacy and will not libel or defame any third party, and has obtained all necessary authorizations or permissions for third-party material into works of customers; Customers guarantee that they have obtained all necessary permissions , rights and authorization of orders, and to authorize the product of customers work; Dragon Uniform Pte Ltd will request the customer to submit or produce relevant authority authorization for verification if necessary.
5.2 If customers provided any products which may involve defamation, invasion of privacy, counterfeit, copy, reproduce, intellectual property infringement, indecent, obscene, infringe any third party rights, currency and bank note or breach of our laws, and other printed matter. Dragon Uniform Pte Ltd reserves the rights to refuse in production. With the maximum extent permitted by applicable law, Dragon Uniform Pte Ltd also will not be responsible or liable for the contents user nor any third party.
5.3 Customer undertakes that if any person, group or institution for (i) breach of the terms of service; or (ii) any customers products in printed text, photos, images, graphics or other material covering or may be involved defamation, invasion of privacy, counterfeit, copy, reproduce, intellectual property, infringement, indecent, obscene, infringe any third party rights, currency and bank note or violate our laws, the situation, and to make any form of litigation, claims, notification or take any action that will indemnify the Company and its directors, officers and employees for any losses suffered, including but not limited to the relevant claims, losses, costs and reasonable attorney’s fees. Dragon Uniform Pte Ltd withholds the rights to make final decision on producing or printing of any files or materials from customer.